Refunds depend on the purchase method. For purchases made through the App Store, requests must be submitted directly to Apple. For purchases made through Google Play, requests must be submitted directly to Google Play. For subscriptions activated through a partner page, payments already made are generally non-refundable. However, KeenSpire may review certain requests on a case-by-case basis, including billing errors, duplicate charges, major technical issues preventing access to the app, or requests received within 7 days of an automatic renewal. Contact support@getkeenspire.com with the email address linked to your account, the billing date, and the reason for your request.